Our tests are available for purchase by United States domestic customers. Due to current regulations, we may not offer our products and services to New York State residents nor international customers at this time.

Once your order is processed and shipped, you will receive an email with the tracking number and anticipated delivery date, based on your preferred shipping option. Orders placed before 2pm PT on normal business days (Monday – Friday) will be processed the same day. If an order is placed on a business day after 2pm PT, over the weekend, or on a holiday, orders will be processed the following business day (including Expedited Overnight Shipping). All shipment deliveries are Monday-Friday.

The test kit ID can be found on the bottom of your Inspire Wellness box and under REF 1 on the provided UPS return label. If you purchased a blood spot collection kit, it is also located on the inside of your collection card (above Date of Birth and gender). If you purchased a saliva collection kit, the kit ID is also located on the vial labels (above name/collection date and time).

If your kit ID does not match the ID listed on your portal, please contact wellness@inspirediagnostics.com.

Please confirm you are logging in at https://inspire.app.1health.io/login with the correct email address and the password you created when you purchased or registered your kit. If you do not remember your password, reset it by selecting “Forgot Password”. An email will then be sent with instructions on how to reset your password.

Yes, after you purchase a kit, login to the portal and refer to "Choose or update patient" in the Test Journey. Select "New Patient" and enter all required information. If a new email is entered, the test will be removed from your portal and sent to the individual's direct portal, which the individual will then be prompted to set up once the new information has been saved.

You will receive your test results within 5-7 business days upon receipt of delivery at our lab. To check the status of your sample, login to the portal and refer to Test Journey. Your results will appear in your portal when they are ready.

Below are common reasons a sample may be rejected.

Blood Spot:  

• The collection circles must be filled in completely, thus requiring more blood
• The sample includes re-spotted collections. Meaning there are multiple blood spots stacked on top of each other 
• The kit’s correlating label (name / date of collection / DOB / gender) is not filled out

Saliva Sample: 

• The sample quantity is not sufficient. Meaning the collection tube was not filled with enough saliva. 
• The sample is discolored. Meaning the saliva may contain a coloration due to blood, coffee, etc. 
• The sample is contaminated. Visible clumps of food, mucus or another residue is apparent.  
• The kit’s correlating labels (name/date and time of collection) are not filled out 

To avoid these issues, please refer to our sample collection video for instructions and collection tips.

Inspire Diagnostics cannot accept returned/unused kits. If you do not qualify for a refund (as stated in our policy), and do not wish to continue with the test, we ask that you dispose of the test or give it to a family member or friend who may use it. In the event you are interested in giving your test to someone else, please contact us at wellness@inspirediagnostics.com for additional information and assistance.

Customer test results that have been released, regardless of the result retained, are not eligible for a refund. Upon checkout, the customer acknowledges which test is being purchased and what levels are being reported. It is the customer’s responsibility to administer tests according to the detailed instructions provided in order to avoid invalid or inconclusive results. Our lab reports are not intended to diagnose or treat diseases. The purpose is to inform and educate customers of their wellbeing.

At this time, we do not offer testing to anyone under the age of 18, due to Inspire Wellness’ inability to validate the guardianship of a minor.

Inspire Diagnostics makes every effort to fulfill orders as quickly as possible. Orders placed on business days (Monday – Friday) before 2pm PT will be processed the same day. If an order is placed on a business day after 2pm PT, over the weekend, or on a holiday, orders will be processed the following business day (including Expedited Overnight Shipping). All shipment deliveries are Monday-Friday.

Inspire Diagnostics Wellness tests are available for domestic customers. Due to regulation reasons, we do not offer our products and services to New York State residents nor international customers. We are unable to ship orders to PO Boxes. If a customer fails to enter the correct delivery address when placing the order, it will be the customer's responsibility to pay for the delivery charges in result of the error. Ground shipping is included free of charge with the purchase of your kit. Expedited shipping is available for purchase. The timing of your delivery is dependent upon your location. For ground shipping, please allow 2 – 10 days for your package to be delivered. For expedited shipping, please allow 1 – 2 days for your package to be delivered. If it has been more than 10 days and you have not received your shipment, please contact us at wellness@inspirediagnostics.com so our customer service team can assist you.

All orders, with the exception of at-home COVID antigen tests, will include pre-paid 2-Day return shipping labels. Return locations for the samples are below for your reference. 

Food Sensitivity
AYUMETRIX c/o US BioTek
16020 Linden Ave N,
Shoreline, WA 98133

All Test, Other than Food Sensitivity
Ayumetrix LLC 
17387 63rd Ave
Lake Oswego, OR 97035

Orders that have not been processed and shipped, are eligible for a refund. Please note, orders placed on business days (Monday – Friday) before 2pm PT will be processed the same day. If an order is placed on a business day after 2pm PT or over the weekend, orders will be processed the following business day(including Expedited Overnight Shipping).All shipment deliveries are Monday-Friday. To request a refund, please email wellness@inspirediagnostics.com. If it has been no more than 5 days since your order was placed, you are eligible for a partial refund. Inspire will retain $15 to cover processing and shipping costs. Requests for cancelation and refunds can be submittedto wellness@inspirediagnostics.com for consideration. 

If a customer fails to enter the correct delivery address when placing the order, it will be the customers responsibility to pay for the delivery charges in result of the error. 

Orders where test results have been released, regardless of the result retained, are not eligible for a refund. It is the customers responsibility to administer tests accordingly to prohibit invalid or inconclusive results. 

Inspire Diagnostics cannot accept returned/unused kits. If you do not qualify for a refund (as stated in this policy), and do not wish to continue with the test, we ask that you dispose of the test or give it to a family member or friend who may use it. In the event you give your test someone else to use, please contact us at wellness@inspirediagnostics.com for additional information. 

Unregistered test kits will expire 3 months from the date of delivery. All test kits must be registered and delivered to the lab within this time. If a customer fails to send their test back to the lab within the 3 months, it will not be processed nor replaced at the cost of Inspire Diagnostics.

No. Testing methods vary from sensitivity and allergy tests. The way in which our body responds to a food sensitivity also differs from a food allergy. Most symptoms of food sensitivities are commonly digestive related including gas, bloating, diarrhea, constipation, cramping, nausea, and/or headaches. Symptoms of food allergies can be more severe and life-threatening, including skin reactions and anaphylaxis.

Our test analyzes sensitivity to 96 specific food categories including dairy, grains, eggs, fruits, seafood, meats, vegetables, seeds and nuts.

No. It is not required to fast or change your diet prior to administering your test. The test should detect a certain food if you have consumed it within 4 weeks of administering your test.

Our tests measure your IgG reactivity levels to 96 foods. It is important to note the ranges for each food can vary. As displayed on the example report below, the normal range for Almond is 0-3, while the normal range for Barley is 0-10. Our results are displayed so consumers can easily read the level of reactivity for each food via the scale and color coordinated numbers.

Blue to Turquoise = low sensitivity
Dark Green to Lime Green = normal sensitivity
Yellow to Light Orange = moderate sensitivity
Orange to Dark Red = high sensitivity

The terms  "sexually transmitted infection" (STI) and "sexually transmitted disease" (STD)are often used interchangeably, but there is a difference in meaning.

STD refers to a disease that is caused by a sexually transmitted pathogen and produces symptoms. Examples of STDs include syphilis, gonorrhea, and chlamydia.

STI, on the other hand, refers to an infection that is caused by a sexually transmitted pathogen, but may or may not produce symptoms. An individual may have an STI but not show any symptoms or signs of illness. Examples of STIs include herpes, human papillomavirus (HPV), and HIV.

The term STI is now being used more commonly because it is a broader term that includes both infections that have symptoms (STDs) and those that do not. It is important to get regular sexual health screenings to identify and treat any STIs, whether or not symptoms are present, to prevent further complications and transmission.

The frequency of testing for sexually transmitted infections (STIs) or sexually transmitted diseases (STDs) depends on several factors, including your age, sexual behaviors, and individual risk factors. Here are some general guidelines for testing:

• If you are sexually active and have multiple partners, you should get tested for STIs/STDs at least once a year.
• If you have new or multiple sexual partners, or if you have a partner with an STI/STD, you should get tested before and after each sexual encounter.
• If you have symptoms of an STI/STD, such as genital itching, burning, discharge, or sores, you should get tested as soon as possible.
• If you are a man who has sex with men (MSM), you should get tested for STIs/STDs at least every 3-6 months.
• If you are a woman under the age of 25, you should get tested for chlamydia and gonorrhea every year, as these are the most common STIs/STDs in this age group.
• If you are pregnant, you should be tested for STIs/STDs at your first prenatal visit, as some infections can be harmful to the baby if left untreated.

It is important to discuss testing options and frequency with a healthcare provider to determine what tests may be appropriate for your individual risk factors and sexual behaviors. Remember that early detection and treatment of STIs/STDs can prevent serious health complications and help protect both your own health and the health of your sexual partners.

Sexually transmitted infections (STIs) and sexually transmitted diseases (STDs) share common risk factors. Some of the common risk factors for STIs and STDs include:

• Unprotected sex: Having sex without using condoms or other barrier methods increases the risk of acquiring or transmitting STIs and STDs.
• Multiple sexual partners: Having multiple sexual partners or engaging in sexual activity with someone who has had multiple partners increases the risk of exposure to STIs and STDs.
• Young age: Young adults and adolescents are at higher risk of acquiring STIs and STDs due to higher rates of sexual activity and inconsistent use of protective measures.
• Substance abuse: Substance abuse, including alcohol and drugs, can lead to risky sexual behaviors, such as unprotected sex or sex with multiple partners, which can increase the risk of STIs and STDs.
• Previous STI or STD diagnosis: Individuals who have had a previous STI or STD are at increased risk of acquiring another STI or STD.
• Lack of access to healthcare: Limited access to healthcare, including testing and treatment for STIs and STDs, can increase the risk of undiagnosed and untreated infections.
• Unsanitary living conditions: Poor living conditions, such as overcrowding or lack of access to clean water, can increase the risk of STIs and STDs.

It is important to note that anyone who is sexually active can be at risk of contracting an STI or STD, regardless of age, gender, or sexual orientation. Practicing safe sex, getting regular STI and STD testing, and communicating openly with sexual partners can help reduce the risk of acquiring or transmitting STIs and STDs.

The frequency of testing for sexually transmitted infections (STIs) or sexually transmitted diseases (STDs) depends on several factors, including your age, sexual behaviors, and individual risk factors. Here are some general guidelines for testing:

• If you are sexually active and have multiple partners, you should get tested for STIs/STDs at least once a year.
• If you have new or multiple sexual partners, or if you have a partner with an STI/STD, you should get tested before and after each sexual encounter.
• If you have symptoms of an STI/STD, such as genital itching, burning, discharge, or sores, you should get tested as soon as possible.
• If you are a man who has sex with men (MSM), you should get tested for STIs/STDs at least every 3-6 months.
• If you are a woman under the age of 25, you should get tested for chlamydia and gonorrhea every year, as these are the most common STIs/STDs in this age group.
• If you are pregnant, you should be tested for STIs/STDs at your first prenatal visit, as some infections can be harmful to the baby if left untreated.

It is important to discuss testing options and frequency with a healthcare provider to determine what tests may be appropriate for your individual risk factors and sexual behaviors. Remember that early detection and treatment of STIs/STDs can prevent serious health complications and help protect both your own health and the health of your sexual partners.

If you happen to test positive for chlamydia, syphilis, HIV, hepatitis C, or gonorrhea, the laboratory where the tests were conducted may be required by law to report this information to your state health board. This reporting process is done in compliance with relevant privacy laws and regulations, and the information provided is strictly limited to what is necessary for public health purposes.Please be assured that we take your privacy seriously and will do our utmost to protect your personal information while also complying with applicable laws and regulations.

If a pregnant woman tests positive for any of the sexually transmitted infections (STIs) mentioned, it is important for her to receive prompt medical treatment to protect both her health and the health of her unborn baby.

Untreated STIs during pregnancy can lead to serious complications such as premature birth, low birth weight, miscarriage, stillbirth, and infection in the newborn. Additionally, some STIs can be transmitted to the baby during delivery and cause long-term health problems or even death.

The specific treatment options and monitoring required will depend on the type of STI and the stage of pregnancy. It is important for the woman to work closely with her healthcare provider to develop a treatment plan that is safe and effective for both her and the baby.

It is also important for the woman's sexual partner(s) to be tested and treated to prevent reinfection and further spread of the STI.

• Untreated Chlamydia or gonorrhea in pregnancy can lead to serious complications such as preterm labor, premature rupture of membranes, and low birth weight infants. In addition, Chlamydia and gonorrhea can be transmitted to the infant during delivery, which can cause neonatal conjunctivitis (pink eye) or pneumonia.Treatment for Chlamydia and gonorrhea during pregnancy typically involves antibiotics, which are safe for both the mother and the fetus. Treatment for trichomoniasis during pregnancy also involves antibiotics, but some medications may not be recommended in the first trimester.
• Trichomoniasis during pregnancy has also been associated with preterm birth and low birth weight, as well as an increased risk of transmission of HIV to the infant.
• Syphilis: Syphilis can be treated with antibiotics, but early detection and treatment is key to prevent serious complications. If left untreated during pregnancy, syphilis can lead to stillbirth, premature birth, or serious infections in the baby. The mother and baby may require further monitoring and treatment after delivery.
• HIV (1&2): HIV can be managed with antiretroviral therapy (ART) to prevent mother-to-child transmission during pregnancy, labor, and delivery. Additional medications may be prescribed for the baby after delivery. It is important for the mother to continue taking ART after delivery to maintain her own health.
• Herpes 2 (HSV): Antiviral medication can help manage outbreaks of genital herpes and reduce the risk of transmission to the baby during delivery. A cesarean delivery may be recommended if there are active lesions or symptoms at the time of delivery.
• Hepatitis B: The hepatitis B vaccine is recommended for all infants and is usually given shortly after birth. Infants born to mothers with hepatitis B may also receive additional medication and monitoring to prevent transmission and protect their health.
• Hepatitis C: Treatment with antiviral medication may be considered during pregnancy, but the decision will depend on the individual case and the stage of pregnancy. Infants born to mothers with hepatitis C will require monitoring and testing after delivery.
• Mycoplasma: Mycoplasma can be treated with antibiotics, but the optimal treatment approach during pregnancy is not well-established. The mother and baby may require further monitoring and treatment after delivery.

Yes, it is possible to contract Chlamydia, Gonorrhea, Syphilis, HIV (1&2), Trichomoniasis, Herpes 2 (HSV), Hepatitis B, Hepatitis C, and/or Mycoplasma through oral sex. These infections can be transmitted through contact with infected bodily fluids, including semen, vaginal secretions, blood, and saliva. While the risk of transmission through oral sex may be lower than through vaginal or anal intercourse, it is still possible to contract these infections. Using a barrier method such as a dental dam or condom during oral sex can help reduce the risk of transmission. It is also important to practice good oral hygiene and avoid oral sex if you have any open sores or cuts in your mouth or on your genitals.