Our tests are available for purchase by United States domestic customers. Due to current regulations, we may not offer our products and services to New York State residents nor international customers at this time.

Once your order is processed and shipped, you will receive an email with the tracking number and anticipated delivery date, based on your preferred shipping option. Orders placed before 2pm PT on normal business days (Monday – Friday) will be processed the same day. If an order is placed on a business day after 2pm PT, over the weekend, or on a holiday, orders will be processed the following business day (including Expedited Overnight Shipping). All shipment deliveries are Monday-Friday.

The test kit ID can be found on the bottom of your Inspire Wellness box and under REF 1 on the provided UPS return label. If you purchased a blood spot collection kit, it is also located on the inside of your collection card (above Date of Birth and gender). If you purchased a saliva collection kit, the kit ID is also located on the vial labels (above name/collection date and time).

If your kit ID does not match the ID listed on your portal, please contactwellness@inspirediagnostics.com.

Please confirm you are logging in at https://inspire.app.1health.io/login with the correct email address and the password you created when you purchased or registered your kit. If you do not remember your password, reset it by selecting “Forgot Password”. An email will then be sent with instructions on how to reset your password.

Yes, after you purchase a kit, login to the portal and refer to "Choose or update patient" in the Test Journey. Select "New Patient" and enter all required information. If a new email is entered, the test will be removed from your portal and sent to the individual's direct portal, which they will bethen be prompted to set up once the new information has been saved.

You will receive your test results within 5-7 business days upon receipt of delivery at our lab. To check the status of your sample, login to the portal and refer to Test Journey. Your results will appear in your portal when they are ready.

Below are common reasons a sample may be rejected.

Blood Spot:  

• The sample quantity is not sufficient. Meaning the collection circles were not filled enough or the blood spots  
• The sample includes re-spotted collections. Meaning there are multiple blood spots tacked on top of each other 
• The kit’s correlating label (name / date of collection / DOB / gender) is not filled out

Saliva Sample: 

• The sample quantity is not sufficient. Meaning the collection tube was not filled with enough saliva. 
• The sample is discolored. Meaning the saliva may contain a coloration due to blood, coffee, etc. 
• The sample is contaminated. Visible clumps of food, mucus or another residue is apparent.  
• The kit’s correlating labels (name/date and time of collection) are not filled out 

To avoid these issues, please refer to our sample collection video for instructions and collection tips.

Inspire Diagnostics cannot accept returned/unused kits. If you do not qualify for a refund (as stated in our policy), and do not wish to continue with the test, we ask that you dispose of the test or give it to a family member or friend who may use it. In the event you are interested in giving your test to someone else, please contact us at wellness@inspirediagnostics.com for additional information and assistance.

Customer test results that have been released, regardless of the result retained, are not eligible for a refund. Upon checkout, the customer acknowledges which test is being purchased and what levels are being reported. It is the customer’s responsibility to administer tests according to the detailed instructions provided in order to avoid invalid or inconclusive results. Our lab reports are not intended to diagnose or treat diseases. The purpose is to inform and educate customers of their wellbeing.

At this time, we do not offer testing to anyone under the age of 18, due to Inspire Wellness’ inability to validate the guardianship of a minor.

Inspire Diagnostics makes every effort to fulfill orders as quickly as possible. Orders placed on business days (Monday – Friday) before 2pm PT will be processed the same day. If an order is placed on a business day after 2pm PT, over the weekend, or on a holiday, orders will be processed the following business day (including Expedited Overnight Shipping). All shipment deliveries are Monday-Friday.

Inspire Diagnostics Wellness tests are available for domestic customers. Due to regulation reasons, we do not offer our products and services to New York State residents nor international customers. We are unable to ship orders to PO Boxes. If a customer fails to enter the correct delivery address when placing the order, it will be the customers responsibility to pay for the delivery charges in result of the error. Ground shipping is included free of charge with the purchase of your kit. Expedited shipping is available for purchase. The timing of your delivery is dependent upon your location. For ground shipping, please allow 2 – 10 days for your package to be delivered. For expedited shipping, please allow 1-2 days for your package to be delivered. If it has been more than 10 days and you have not received your shipment, please contact us at wellness@inspirediagnostics.com so our customer service team can assist you.

All orders, with the exception of at-home COVID antigen tests, will include pre-paid 2-Day return shipping labels. Return locations for the samples are below for your reference. 

Food Sensitivity
AYUMETRIX c/o US BioTek
16020 Linden Ave N,
Shoreline, WA 98133

All Test, Other than Food Sensitivity
Ayumetrix LLC 
17387 63rd Ave
Lake Oswego, OR 97035

Orders that have not been processed and shipped, are eligible for a refund. Please note, orders placed on business days (Monday – Friday) before 2pm PT will be processed the same day. If an order is placed on a business day after 2pm PT or over the weekend, orders will be processed the following business day (including Expedited Overnight Shipping). All shipment deliveries are Monday-Friday. To request a refund, please email wellness@inspirediagnostics.com. If it has been no more than 5 days since your order was placed, you are eligible for a partial refund. Inspire will retain $15 to cover processing and shipping costs. Requests for cancelation and refunds can be submitted to wellness@inspirediagnostics.com for consideration. 

If a customer fails to enter the correct delivery address when placing the order, it will be the customers responsibility to pay for the delivery charges in result of the error. 

Orders where test results have been released, regardless of the result retained, are not eligible for a refund. It is the customers responsibility to administer tests accordingly to prohibit invalid or inconclusive results. 

Inspire Diagnostics cannot accept returned/unused kits. If you do not qualify for a refund (as stated in this policy), and do not wish to continue with the test, we ask that you dispose of the test or give it to a family member or friend who may use it. In the event you give your test someone else to use, please contact us at wellness@inspirediagnostics.com for additional information. 

Unregistered test kits will expire 3 months from the date of delivery. All test kits must be registered and delivered to the lab within this time. If a customer fails to send their test back to the lab within the 3 months, it will not be processed nor replaced at the cost of Inspire Diagnostics.

In simple, no. Testing methods vary from sensitivity and allergy tests. The way in which our body responds to a food sensitivity also differs from a food allergy. Most symptoms of food sensitivities are commonly digestive related including gas, bloating, diarrhea, constipation, cramping, nausea, and/or headaches. Symptoms of food allergies can be more severe and life-threatening, including skin reactions and anaphylaxis.

Our test measures 96 tests falling under a variety of categories, including dairy, grains, eggs, fruits, seafood, meats, vegetables, seeds and nuts.

No. It is not required to fast or change your diet prior to administering your test. The test should detect a certain food if you have consumed it within 4 weeks of administering your test. If safe and possible, we advise an elimination after receiving your report, not before.

Our tests measure your IgG reactivity levels to 96 foods. It is important to note the ranges for each food can vary. As displayed on the example report below, the normal range for Almond is 0-3, while the normal range for Barley is 0-10. Our results are displayed so consumers can easily read the level of reactivity for each food via the scale and color coordinated numbers.

Blue to Turquoise = low sensitivity
Dark Green to Lime Green = normal sensitivity
Yellow to Light Orange = moderate sensitivity
Orange to Dark Red = high sensitivity